ExpertiseCMS Managed Services Plans
Access to our team of developers on a monthly retainer, with hosting included.
Your website is the online lifeblood for your company. It might even be the largest revenue generator affecting your bottom line. You put a lot of time and resources into getting your site launched, and now it needs to be nurtured to mature and change with your company!
Site Security is the top priority of our CMS Managed Services plans. We monitor servers and SSL certificates, perform malware scans, and implement core and plugin updates to ensure your site is current with changing technology.
Our second priority is helping your team get the most out of your website potential by resolving bugs and deploying enhancements.
Our team is your detective when trouble is afoot, your doctor when your site needs mended, your mechanics when it’s time for a tune-up, and your consultant when you want to talk through an idea!
Whether your website was developed by fjorge or someone else, we can keep it going. Below are the services you’ll find in our CMS Managed Services plans.
We offer both CMS and Application Managed Service plans to fit almost any budget.
Hosting service provides the location for where your site files and databases are stored. We use Amazon servers for reliability and maximum uptime. Hosting with fjorge allows faster access and turnaround time than hosting with another company, when fjorge is providing other services on your site. Depending on your plan level and website needs, fjorge offers both Shared and Dedicated hosting.
fjorge guarantees Uptime Percentage averages per month based on plan level. A site is considered “up” if the files load at all. fjorge will also monitor site speed and consider any site that takes longer than 10 seconds as “down”.
fjorge monitors SSL Certification and ensures your SSL Certificate is routinely updated or will notify you if a third party is responsible for maintaining your SSL Certification.
CMS Core Updates
Content Management Systems update their core files on a regular basis to keep up with technological changes. When that happens, it means your CMS platform is asking permission to add new code to your website. Often this means the possibility for bugs or glitches on your site that need to be addressed after the update is accepted. The fjorge process includes testing all updates on a staging environment and doing a thorough QA of your site, before pushing the updates live. If major bugs or glitches result from the update, fjorge will notify you about the impact the updates will have on your site, and provide an estimate. You may choose to postpone doing the update on your site, but fjorge strongly recommends doing the update sooner rather than later, to ensure proper site security.
Websites are typically built with third party plugins to provide additional functionality to your site, not offered “out of the box” by your CMS platform. When those third party developers release updates, they are asking permission to add new code to your website. Often this means the possibility for bugs or glitches on your site that need to be addressed after the update is accepted. The fjorge process includes testing all updates on a staging environment and doing a thorough QA of your site, before pushing the updates live. If major bugs or glitches result from the update, fjorge will notify you about the impact the updates will have on your site, and provide an estimate. You may choose to postpone doing the update on your site, but fjorge strongly recommends doing the update sooner rather than later, to ensure proper site security. Not updating plugins could also mean functionality from the plugin stops working over time.
File & Database QA Review
After routine core and plugin updates are completed, fjorge reviews the files and database regularly to ensure functionality and compatibility between your website and the updates. In other words, fjorge does a QA of your entire site to make sure things look and function as before. During this process, fjorge may idenfity other bugs/recommendations for improvement to your site that pre-existed (meaning the issue appears on both your life site and staging site), and will create a backlog ticket on your behalf, should you want to prioritize resolving the issue in the future.
Malware is any type of malicious code or program inserted into a site through security vulnerabilities. As part of fjorge’s regular CMS update process we perform security and malware scans to identify and mitigate potential risks.
File & Database Backups
For sites hosted with fjorge, automated backups are performed so you’ll always have a reference point of your existing files and database in case of emergencies. If your site goes down, or experiences a compromise, we can quarantine your site and put up a backup version, so your website users won’t miss a beat.
Client Maintenance Requests / Customer Service
fjorge CMS Managed Services clients have access to a monthly retainer budget dedicated for general support, training, bug fixes, improved functionality, audits, estimates, general client questions, calls/meetings, and other requests. This retainer gives you peace of mind that the fjorge team is here to support your ongoing digital strategy.
Once the retainer budget has been used for the month, additional tickets can be submitted and completed on a T&M Overage basis. fjorge will let you know when a ticket request may exceed your remaining budget.
Bronze level clients can use their retainer hour to discuss potential tickets and receive T&M Overage estimates.
Choose a CMS Managed plan
that fits your needs
We also offer Application Managed Services!View Plans
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