Director of Development Managed Services

We are the solution to client digital needs. fjorge offers a fun environment with diverse tickets across different mobile and web app platforms, a growing range of benefits, and professional development opportunities. We value a curious nature that drives continual learning, a desire to effectively tackle issues through open communication, and a positive approach to problem-solving.

fjorge is looking for a leader to drive the vision and growth of our Managed Services team. Our ideal candidate has strong business acumen, diligent department budget and stakeholder management skills, prior experience in the web development space, a keen ability to relate to others and can lead a technical team without needing to have all the technical answers.

This department establishes long-term relationships with agency partners and end clients for websites and applications from the point of launch to deprecation. Both fjorge-built and inherited accounts are eligible for Managed Services offerings, which include hosting, emergency on-call support, systems administration, maintenance, continuous development, and technical SEO services.

“Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to apply only when they check every box.” If you think you have what it takes but don’t meet every point in the job description, please apply anyway. You can explain in your cover letter and through the interview process how the experience you do have will help you succeed in the role!

• Leading and Managing a team of direct reports (LMA)
• Managed Services P&L Results
• Owns the Managed Services Core Process
• Create and manage MS Services Offerings

How Success Is Measured

• Division P&L results meet forecasted budgets
• Employee Engagement
• Client Satisfaction
• Division Core Process is followed by all

Leading and Managing

This person will lead and manage a group of direct reports – providing clear direction and providing opportunities for growth. They understand the company vision and they’re able to rally the division around shared goals. They will provide the necessary tools for their team to be successful and engaged in the work.

Managed Services P&L Results

The Director of Managed Services oversees the retainer portfolio and owns the billing agreements for the division. They’re tapped into all areas of their business  and effectively manage revenue, cost of goods sold, and expenses to meet forecasted P&L results.

Owns the Managed Services Core Process

This person owns and champions the Managed Services Core Process. They are purposeful in creating alignment across the division through effective scorecard metrics. They are consistently evaluating Client Satisfaction and adjust processes where needed that better supports our team and client relationships. They instill a culture of teamwork, service excellence, and ownership for resolving customer issues.

Create and manage MS Services Offerings

This seat will support cross functional internal stakeholders on new account acquisition efforts. They are excellent with resourcing, managing and organizing staff to ensure appropriate coverage to meet business needs and deliver a great client experience. They manage and strategically grow our service offerings to meet evolving client needs.

• Demonstrated experience overseeing retainer-based software engineering or client retention programs relating to technical or marketing industries
• Excellent time management skills, with the ability to delegate and manage multiple priorities while fostering positive client relationships
• Demonstrated ability to identify, articulate and prioritize implementation of strategic objectives for a department
• Ability to lead employees through professional development, improvement, and career growth
• Strong risk identification and remediation skills
• Flexibility and adaptability to meet changing scope and resource situations